CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
The Scheduling Representative is an experienced call center or customer service professional that is the first impression of ExactCare for our prospective patients. They are responsible for scheduling, tracking, and monitoring the assessment schedules for our field representatives.
These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Scheduling Representative will be educating patients on who we are, what we do, and how we make their lives better. Calls vary based on referral source; this position does involve cold calling.
Responsibilities
Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives
Handle inbound calls from both patients and referral sources
Accountable for daily and weekly goals for assessments scheduled
Communicate effectively with patients
Work independently and as a key member of the entire team
Maintaining constant contact with referral sources, field personnel and internal associates
Place scheduled assessments on the field representative calendar
Document all calls, tasks, and appointments in Salesforce
Create positive first impression of ExactCare Pharmacy and the unique services we provide
Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls
Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed
Other duties as assigned
Skills & Abilities
Knowledge of sales processes, healthcare products and industry
Energetic yet compassionate phone skills required
Great problem-solving ability
Highly motivational and possesses persuasion skills
Ability to stay extremely organized
Capable of prioritizing and multi-tasking
Self-starter with little to no supervision needed
Excellent communication skills; oral, written, facilitation and presentation
Proficient in MS Office Suite, Salesforce, or similar software
Passion to help people and enrich their lives
Ability to exhibit ExactCare's Core Values in daily work
Requirements
High school diploma or GED required.
Previous sales, marketing, or customer service experience.
Previous outbound scheduling experience, preferred.
Previous cold calling or call center experience.
Working knowledge of MS Office and Salesforce (or similar software).
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.